We strive to ship your online order within 1 business days of receiving it (this excludes holidays and weekends). If you have any questions about shipping times please don’t hesitate to get in touch – email@example.com.
Once your order has shipped, you will receive a shipping confirmation by email with your tracking number. Please note that it may take up to 24 hours for your tracking information to be uploaded. If you don’t receive this email, please check your spam or junk folder (it’s usually in there). If you have any questions about your order, please don’t hesitate to reach out to firstname.lastname@example.org.
We ship via Canada Post and orders typically arrive within 1-8 business days depending on the shipping method selected and address location. We offer complimentary shipping on all orders over $100 (pre-tax, after discount). Orders under $100 are subject to a flat rate shipping fee based on your location.
Refunds or exchange requests must be made within 30 days of receiving your online order.
To do a return or exchange, please send an email to email@example.com and include your invoice number and the reason for your exchange or return request. We'll get back to you within 48 business hours confirming the exchange and instructions on how to proceed. Please note we do not provide return shipping labels, you are responsible for the cost of mailing the items back to us but we will cover the cost to ship out replacement items in the case of an exchange.
You can also exchange items purchased online at our store location at 9 Mill Street, Toronto, Ontario M5A 3R6.
All items returned must be in re-saleable condition (unused, unworn, unwashed) with the tags attached and the original packing slip/receipt.
CHANGING OR CANCELLING AN ORDER:
To make a change or cancel an order, please email firstname.lastname@example.org
We stand behind all of our products. If you find that an item you have purchased online is damaged, please let us know as soon as possible and we’d be more than happy to replace the item for you. If you have a damaged item from a recent purchase, please send an email to email@example.com with a description of the damage (ideally with a photo attached if possible) and your invoice number.
Once Canada Post picks up our packages, it is then their responsibility for lost and/or misplaced packages. But we’re here to help! We can launch an investigation with Canada Post. (Please note these investigations take up to 5 business days to be settled.) It is imperative for Canada Post to reach out to the customer to conclude these investigations and kindly ask for your cooperation.
We have processes in place to avoid inventory issues and ensure our online merchandise is always accurate. However, in the rare case that an item(s) becomes unavailable during fulfillment, we will contact you within 24 hours to offer a replacement or issue a refund.